Delivery
Delivery Information
We deliver in France, the European Union, and to several international destinations.
All orders are carefully prepared and then shipped from France.
The times indicated below include order preparation and package delivery.
1 - Delivery Times and Rates
France
| Delivery Method | Estimated Time | Rate |
|---|---|---|
| Express - Colissimo | 2 to 4 business days | €6.99 |
| Standard | 4 to 6 business days | €2.99 Free for purchases over €40 |
European Union
| Delivery Method | Estimated Time | Rate |
|---|---|---|
| Express | 4 to 6 business days | €11.99 |
| Standard | 5 to 10 business days | €6.99 |
Other Destinations
| Delivery Method | Estimated Time | Rate |
|---|---|---|
| Express | 4 to 6 business days | €19.99 |
| Standard | 5 to 10 business days | €6.99 (only for orders under €60) |
2 - Order Preparation
Orders are generally prepared within 24 to 72 business hours, excluding weekends and public holidays.
In some specific cases, particularly for restocking or made-to-order items, this period may be slightly extended.
3 - Order Tracking
Once your order has been shipped, a confirmation email containing your tracking number will be sent to you.
You can track the progress of your package directly on the carrier's website.
4 - Delay or Delivery Problem
In the event of a significant delay or delivery problem, we invite you to contact us so that we can check the situation and, if necessary, open an investigation with the carrier.
If the package is officially declared lost after the carrier's investigation, the order will be fully refunded.
Depending on the situation, a reshipment may also be offered.
5 - Returns
You have 14 days after receiving your order to request a return.
Items must be returned in their original condition, complete, unused, and in their original packaging.
After receipt and verification of the return, the refund will be processed as soon as possible.
6 - Important Information
- Please carefully check your delivery address before confirming the order.
- Once the order has been shipped, the delivery address generally cannot be changed.
- Any customs duties, import taxes, or local fees are the responsibility of the customer.
- In the event of an unclaimed package, an incomplete address, or an error in the address provided, charges for a new shipment may be requested.
- Delivery times are indicative and may depend on postal services or carriers.
7 - Contact
For any questions regarding your delivery, our customer service remains available to assist you and find a suitable solution.